Area Manager for Sorbet Stores in KwaZulu Natal
Clicks Group Limited · Durban, KwaZulu Natal
Overview
Clicks Group is hiring an Area Manager to oversee Sorbet stores across KwaZulu Natal. Based in Mount Edgecombe, you will lead franchise store teams to meet business standards, drive profitability, and deliver excellent customer service. This is a great opportunity for someone with multi site retail or beauty management experience who enjoys developing people and improving store performance.
About the role
As an Area Manager for Sorbet stores in KwaZulu Natal, you will be based at the Sorbet Offices in Mount Edgecombe and report to the Regional Manager. Your main focus will be to plan and drive the Sorbet operational plan for franchise stores, empowering store teams to achieve business and regulatory standards while delivering exceptional customer service and growing profitability.
You will conduct regular store visits to perform quality assurance and business reviews, provide feedback, and implement corrective actions. You will also analyse store financials monthly, compare performance to group benchmarks and budgets, and develop recovery plans for stores with negative growth in consultation with the Operations Manager.
Other key duties include implementing marketing and advertising campaigns in stores, coordinating store openings with suppliers and merchandising teams, overseeing in store training programs, and ensuring compliance with HR standards and legal requirements. You will manage performance management, employee recognition, and disciplinary processes to maintain operational excellence.
Requirements
- 3 to 5 years experience in multi site operations management or a leadership role in retail, beauty, or food services, focusing on franchising
- 3 to 5 years experience in financial analysis and managing budgets
- 2 years experience in leading store openings, coordinating suppliers, and managing merchandising teams
- 2 to 3 years people management experience
- 3 year bachelor degree or diploma in Business Management, Retail Management, or a related field
- Knowledge of financial analysis and budgeting, planning and performance improvement strategies, store operations, merchandising, supply chain, risk management, relevant labour legislation, performance management, project management, and conflict handling
- Skills in business acumen, planning and organising, overseeing daily store operations, driving sustainable profits, attention to detail, problem solving and decision making, and project management
Responsibilities
- Conduct regular store visits to perform quality assurance and business reviews, provide feedback, and implement corrective actions to improve performance
- Analyse store financials monthly, compare performance to group benchmarks and budgets, and develop and execute recovery plans for stores with negative growth in consultation with the Operations Manager
- Implement all marketing and advertising campaigns in stores in line with business requirements and guidelines, collaborating with the Marketing Department to drive sales and brand visibility
- Coordinate and lead store openings by ensuring suppliers meet deadlines for IT systems, inventory, and communication infrastructure setup, while guiding merchandising teams to ensure the store is fully prepared for launch
- Oversee in store training programs by managing placement schedules and collaborating with corporate teams to ensure staff readiness
- Drive compliance with HR standards by maintaining accurate employee documentation, contracts, and adherence to policies, procedures, and legal requirements
- Manage implementation of performance management, employee recognition, and disciplinary processes to maintain operational excellence
- Provide timely and accurate information to facilitate informed decision making, mitigate risks, and maintain effective control over corporate store operations
- Manage financial, human, and other resources to deliver the operating plan and achieve business objectives
Job details
- Organisation
- Clicks Group Limited
- Location
- Durban, KwaZulu Natal
- Job type
- Full time
- Experience level
- Mid (3+ years)
- Education
- Diploma
- Category
- Retail & Wholesale
- Application Method
- Apply online
Success Guide
If you are applying for this Area Manager role, highlight your experience managing multiple retail or beauty stores and your ability to analyse financials and lead teams. The interview process will likely focus on your problem solving skills and how you have turned around underperforming stores. Be ready to discuss specific examples of store openings you have coordinated and how you manage compliance with HR and legal standards. Emphasise your diploma or degree in Business or Retail Management and your people management experience. Good luck with your application!
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