Application Support Specialist II at The Foschini Group
The Foschini Group
Overview
The Foschini Group is looking for an Application Support Specialist II to join their retail tech team. You will support critical business applications across a major South African retail group with over 10 000 employees. This is a great opportunity for someone with solid IT support experience who wants to grow within a large, established fashion and retail company. If you enjoy solving technical problems and keeping systems running smoothly, this role is worth a look.
About the role
As an Application Support Specialist II at The Foschini Group, you will play a key role in keeping the group's business applications running smoothly. You will work within a large retail environment that spans textiles, clothing, leather, fashion, wholesale and retail trade.
Your day to day work will involve supporting and maintaining critical applications used across the business, troubleshooting issues, and working with various teams to resolve technical problems quickly. You will also help with system monitoring, user support, and making sure that application performance stays at the level the business needs.
Important application note: Please make sure your CV is up to date and clearly shows your application support experience. This is a full time position based at The Foschini Group head office.
Requirements
- Matric or equivalent qualification
- Relevant IT qualification or certification would be an advantage
- Experience in application support or IT support role
- Strong problem solving and troubleshooting skills
- Good communication skills and ability to work with different teams
- Ability to work under pressure in a fast paced retail environment
Responsibilities
- Provide support for business applications across The Foschini Group
- Troubleshoot and resolve application issues reported by users
- Monitor application performance and escalate problems where needed
- Work closely with IT teams, developers, and business users to fix system problems
- Document support processes and solutions for future reference
- Assist with application testing and upgrades
- Ensure minimal downtime and smooth operation of critical retail systems
Job details
- Organisation
- The Foschini Group
- Job type
- Full time
- Experience level
- Mid
- Education
- Matric
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
Hi there! This role at The Foschini Group is a solid step for anyone with some IT support experience who wants to work in a big retail environment. When you apply, make sure your CV highlights any application support or troubleshooting work you have done. Mention specific systems you have supported if you can. In the interview, they will likely ask how you handle pressure and how you explain technical issues to non technical people. Be ready with real examples from your past jobs or studies. Also remember that TFG is a huge fashion and retail group, so showing that you understand how important it is to keep systems running for stores and customers will work in your favour. Good luck!
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