Application Support Specialist at The Foschini Group
The Foschini Group
Overview
The Foschini Group is hiring an Application Support Specialist to keep their retail and wholesale technology running smoothly. You will troubleshoot software issues, support users, and work with a large retail group that includes many well known fashion brands. If you enjoy solving technical problems and want to grow your IT career in a fast paced retail environment, this role is worth a closer look.
About the role
As an Application Support Specialist at The Foschini Group, you will be the first line of defence for business critical applications used across their retail and wholesale operations. Your day will involve monitoring systems, resolving user queries, and making sure that applications stay up and running so that stores and support teams can do their jobs without interruption.
You will work closely with IT teams, developers, and business users to identify problems, log issues, and see them through to resolution. You will also help with testing fixes, documenting common problems, and sharing knowledge with colleagues so that repeat issues are handled faster in future.
This is a great opportunity to gain hands on experience in a large South African retail group that employs thousands of people and operates well known fashion and lifestyle brands. You will build practical skills in application support, incident management, and user communication while working in a busy, collaborative environment.
Requirements
- Matric (Grade 12) or equivalent qualification
- Relevant IT qualification such as a certificate or diploma in IT, computer science, or a related field
- Experience in application support, IT helpdesk, or a similar technical support role
- Strong problem solving skills and the ability to troubleshoot software issues
- Good communication skills to support non technical users
- Ability to work under pressure and prioritise tasks
- Familiarity with retail or wholesale business applications would be an advantage
- Willingness to work in a team and learn new systems
Responsibilities
- Provide first and second line support for business applications used by retail and wholesale teams
- Monitor application performance and respond to incidents and service requests
- Log, track, and resolve support tickets within agreed timeframes
- Work with developers and IT teams to investigate and fix application errors
- Assist with testing software fixes and updates before they go live
- Document known issues and solutions to build a knowledge base
- Communicate with users to understand problems and provide clear feedback
- Escalate complex issues to senior support or development teams when needed
- Help train users on basic application functions where required
Job details
- Organisation
- The Foschini Group
- Job type
- Full time
- Experience level
- Entry
- Education
- Matric
- Category
- IT & Software Development
- Application Method
- Apply online
Success Guide
If you are applying for this Application Support Specialist role at The Foschini Group, remember that they are one of South Africa's biggest retail groups, so they value people who can stay calm when systems go down and stores need help fast. In your CV, highlight any experience you have with troubleshooting software, supporting users, or working with retail systems. Even if your experience is from a helpdesk or internship, show how you solved problems and communicated with non technical people.
In an interview, expect questions about how you handle pressure, how you explain technical issues to someone who is not tech savvy, and how you prioritise multiple tickets. Be ready to give real examples of times you fixed a problem or learned a new system quickly. It also helps to show that you understand how important technology is in a retail environment. Good luck, this is a solid step into IT support within a major South African company.
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